Complaints Policy

Updated 21/09/2025


If you are not happy with our services or have any complaint then you must tell us by email message to support@sr2.uk, or by telephone to +44 1224 900 202.

We will respond within 3 working days and attempt to resolve this promptly, however in case a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

To make a complaint related to any matter pertaining to Data Protection please contact the Information Commissioner's Office as detailed here.

Have a question?

Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!

Email us

support@sr2.uk